Privacy Statement

Effective Date: February 5, 2026

Introduction

Bourn Technology (“we,” “us,” or “our”) provides managed IT services to businesses. In the course of delivering these services, we may collect and process limited personal information belonging to our clients’ employees and end users. This Privacy Statement explains what information we collect, how we use it, and how we protect it.

Information We Collect

We collect only the minimum personal information necessary to deliver IT services on behalf of our clients (your employer). This may include:

• Full name
• Work email address
• Work phone number or personal phone number (when provided by your employer for service delivery purposes)
• Job title or department
• Device information (hostname, operating system, IP address) for managed devices
• Account credentials created or managed as part of IT service delivery

We do not collect personal information directly from end users. All information is provided to us by your employer as part of our service agreement with them.

How We Use Your Information

Your personal information is used solely for the purpose of delivering IT services to your employer. Specific uses include:

• Provisioning, managing, and supporting user accounts and devices
• Delivering IT service notifications, including password resets and account changes
• Sending service-related communications via email or SMS on behalf of your employer
• Monitoring and maintaining the security of managed devices and systems
• Troubleshooting and resolving IT support requests

We do not use your personal information for marketing, advertising, or any purpose unrelated to the IT services we provide to your employer.

SMS Communications

In certain cases, we may send SMS messages to phone numbers provided by your employer. These messages are strictly limited to IT service delivery purposes, such as sending temporary passwords or account setup instructions. SMS messages are transactional in nature and are not used for marketing or promotional purposes. Message frequency is occasional and only as needed for service delivery. Message and data rates may apply. If you have questions about SMS messages you have received from us, please contact your employer’s IT department or reach out to us using the contact information below.

Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share limited information only in the following circumstances:

• With your employer, as the contracting party for IT services
• With third-party service providers and platforms that we use to deliver IT services (such as device management, ticketing, and communication platforms), under appropriate data protection agreements
• When required by law, regulation, or legal process

Data Retention and Deletion

We retain your personal information only for as long as it is necessary to provide IT services to your employer. When your employment with our client ends, or when our service agreement with your employer is terminated, we will delete your personal information from our systems within a reasonable timeframe. This includes removing your contact information, account details, and any associated records from our service platforms.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes the use of encrypted communications, access controls, and secure platforms for data storage and transmission.

Your Rights

Because we process your information on behalf of your employer, requests regarding your personal data should generally be directed to your employer in the first instance. However, you may also contact us directly to:

• Request information about what personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information

We will respond to any such requests in a reasonable timeframe and in accordance with applicable law.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or applicable legal requirements. The updated statement will be posted on our website with a revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Statement or how your information is handled, please contact us at:

Bourn Technology

Email: info@bourntech.com

Phone: 504 262-1234

Website: https://bourntech.com